Privacy policy

Privacy Policy

YiwuCart (“we”, “our”, “us”), operated by Global Village (Yiwu) Trading Co., Ltd., respects your privacy and takes your online shopping safety seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Services. By using our website, you agree to the terms of this Policy.

1. Information We Collect

We collect information from you in several ways, including:

  • Registration & Ordering: When creating an account or placing an order, we may collect your name, billing/shipping address, phone number, email address, and payment details (credit/debit card, PayPal, etc.).
  • Email & Subscriptions: When signing up for newsletters, promotions, or requesting product updates, we collect your email address (you may opt out anytime).
  • Customer Support & Reviews: When contacting us or leaving reviews, we may collect your communication details and review content.
  • Device & Usage Data: We automatically collect IP address, browser type, device info, site activity, and log files for system security and fraud prevention.
  • Cookies & Tracking: We use cookies and web beacons to enable shopping cart functions, remember preferences, improve site performance, and deliver relevant advertising.

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders, shipping, returns, and exchanges.
  • Communicate with you about orders, updates, and support.
  • Improve our website, personalize your experience, and recommend products.
  • Send promotional emails or SMS messages (you may opt out anytime).
  • Administer contests, surveys, and marketing activities.
  • Detect and prevent fraud, enhance security, and comply with legal obligations.

3. Legal Basis (GDPR/EEA/UK)

If you are located in the EEA/UK, we process your personal information based on:

  • Your consent (e.g., for marketing communications).
  • Contract performance (to process orders and deliver services).
  • Legal obligations (to comply with tax, customs, and regulatory laws).
  • Our legitimate interests (to improve services, prevent fraud, and secure transactions).

4. Sharing of Information

We do not sell or trade your personal information. We may share it only with trusted third parties, including:

  • Shopify (our e-commerce platform provider).
  • Payment processors, shipping/logistics providers, and IT service providers.
  • Marketing and advertising partners (only with your opt-out rights).
  • Government or legal authorities, if required by law.

5. Data Retention & Security

We retain your personal information only as long as necessary to provide services or comply with legal requirements. We use industry-standard safeguards including SSL encryption for payments, restricted access controls, and secure third-party hosting. While we take reasonable precautions, no system is 100% secure.

6. International Transfers

Your information may be processed outside your country. For EU/UK transfers, we rely on Standard Contractual Clauses or equivalent safeguards.

7. Your Rights

You have the right to access, correct, or delete your personal information. You may also:

  • Opt out of marketing emails/SMS and targeted advertising.
  • Request data portability in a structured format.
  • Restrict or object to data processing.
  • Withdraw consent (without affecting past lawful processing).

For California residents (CCPA/CPRA), you have the right to know, delete, and opt out of the sale/sharing of personal information without discrimination.

8. Children’s Privacy

We do not knowingly collect data from children under 13 (US) or under 16 (EU/UK). If you believe your child has provided personal data, please contact us and we will delete it promptly.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised “Last updated” date.

10. Contact Us

If you have questions or wish to exercise your rights, please contact us:

Global Village (Yiwu) Trading Co., Ltd.

📧 Email: support@yiwucart.com
📱 WhatsApp: +86 133 3589 8658
📍 Room 301, Unit 2, Building 60, Houfu Community, Beiyuan Street, Yiwu City, Zhejiang Province, China

 

Last updated: August 19, 2025